Teaching and Training
The practice has been involved in teaching and training for many years.
GP Registrars are fully qualified doctors with considerable hospital experience who are training to become GPs. They work in the practice alongside the GP partners for 6 to 12 months and usually become GP’s themselves on completion of their training. We have designated partners who are fully trained as Trainers.
Both patients and staff have felt, over the years that the GP registrar is a valuable member of the team bringing a fresh and enthusiastic approach to our practice.
The practice also has medical students from Glasgow University at the practice from time to time. All the doctors are involved in the supervision of their work. Your prior consent to having a medical student present will always be sought where possible at the time of making your appointment or when you check in at reception. If you do not wish a medical student to be present just tell us and your wishes will be respected.
The practice is also involved in the training of nurses.
Attached Community Staff
The Health Visitor team support and visit new mothers until their children are 5 years old. They can be contacted on 0141 531 8748.
The District Nurses care for housebound patients to include, palliative care, terminal care and specialist care. They can be contacted on 0141 531 8749. An answering machine is on if they are not available.
Our practice holds a GMS contract with the Health Board. Details of this contract are available from our practice manager or from the Scottish annex of the BMA or Scottish Health Executive websites. Our practice is contracted to provide all of the listed essential services that is, basic treatment of ill people. We also provide the following “Additional Services”:
A comprehensive range of contraceptive advice is available within the practice.
Appointments can be made during normal consulting times. All the doctors hold the Family Planning certificate.
Emergency contraception is available often in the form of the “morning after pill”. The treatment can in fact be taken within 72 hours (3days), but ideally as soon as possible. It is important that you contact the doctor or nurse within this time if you wish to avoid becoming pregnant
It is very important that ALL female patients between the ages of 20 and 60 who are or who have been sexually active have this test regularly. (Please note that as from 2016 the age range will change from 25-65). The test aims to detect changes that if left untreated could lead to the development of cancer of the cervix. Most problems turn out to be mild and can be treated if detected at an early stage. The test can be performed by any of the doctors or our specially trained Practice Nurse.
ALL patients will be offered a chaperone when being examined by a doctor of the opposite sex. Female patients are offered a chaperone for procedures such as smears or breast examination. This could be a female friend or a member of staff e.g. practice nurse, receptionist.
Child Health and immunisations
The practice provides a full immunisation service and runs child development clinics along with the Health Visitor. We also have a Health Visitor baby drop in clinic held at the Maryhill Yellow wing every Tuesday 1.30-3.30 pm.
The practice provides shared antenatal care along with our hospital colleagues.
Expectant mothers are offered the choice of Maternity Hospital. Women have a choice of attending a satellite clinic on the first floor of the Health Centre. The remainder of their antenatal care will be provided by appointment with a GP or a practice attached community midwife.
Smoking cessation advice is available from any of the doctors or practice nurses by routine appointment. Patients can also self refer to the smoking cessation service. Details available at reception or ask during your consultation with the doctor. Please note that all NHS facilities including grounds and car parks are smoke free therefore you cannot smoke at any time in these areas.
We have a regular wart clinic (normally a Monday) please check with the receptionists for appointments.
Patients with chronic illnesses and conditions such as Diabetes, Asthma, COPD, Epilepsy, Stroke, High Blood Pressure, Heart Disease and Mental Health problems will be offered annual invitations by the Practice to attend for assessment and monitoring of their condition and treatment and general health checks.
Out of Hours – Please call 111 (non emergencies only)
The surgery is closed between 6.00p.m. – 8.00a.m. each week day, weekends and public holidays. During these hours there is a NHS emergency service providing advice and treatment. You will be invited to attend your nearest Emergency Centre. Patient transport service is available for patients who are unable to make their own travel arrangements to the centre. Should a home visit be considered necessary arrangements will be made for a doctor to visit you at home.
If you need telephone advice please call during surgery hours when a doctor will be available to speak to you. Where this is not possible leave your telephone number and the doctor will call you back as soon as he/she is free.
Once results have arrived back from the laboratories, have been seen and commented on by the doctor, (normally 5-7 days). The Receptionists or Practice Nurse can give test results over the phone.
This service is for disabled and housebound patients only. The service is now carried out by the Out Patient Clinics at the hospitals. If you are being referred to a clinic and need patient transport, please let the doctor know at your consultation.
The surgery is located on the ground floor of the Health Centre and there is a lift available to access the clinics on the first floor. A toilet for the disabled is located opposite the main Reception at Maryhill and special car parking spaces are available close to the entrance to the Health Centre.
The Surgery has an active Patient group that meets quarterly, if you wish to take part in the group just let our HR manager Colin Mitchell know and he will add you to the regular invites.
WHEN SHOULD YOU CONTACT YOUR DOCTOR
Important and worrying symptoms.
You should contact a doctor immediately if you suffer from any of the following symptoms:-
§ Severe chest pain
§ Severe asthma attack
§ Vomiting blood
Here is a list of symptoms that could be a sign of a serious illness. If you suffer from any of these you should see a doctor:-
§ Chest pains
§ Blood in your urine or bowel motions
§ Sudden change to your usual pattern of bowel motions
§ Coughing up blood
§ Hoarseness lasting for 3 weeks or more
§ Losing weight that you can’t explain
§ Sudden change in vision
§ Vaginal bleeding after the menopause
This practice is also governed by the Patients Rights (Scotland) Act 2011
Patient’s Rights and Responsibilities
· The practice aims to treat patients’ medical conditions to the highest possible standard available under the NHS.
· Patients will be treated with courtesy and consideration by all of our staff.
· Patients will receive appropriate information about their condition and treatment.
· The practice will endeavour to inform patients on health care matters whenever possible
· NHS treatment should be readily available locally whenever feasible
· Patients will be provided with information regarding the services available within the practice via the practice leaflet.
· Patients with problems considered to be urgent will be seen on the same day.
· Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible.
· Patients are responsible for their own health, and the health of their children, and should work with the practice to keep them healthy. This includes following professional advice and help given by the practice team and other health professionals.
· Requests for help and advice for non-urgent matters should be made during surgery hours only.
· Home visits should only be requested for patients who are seriously ill or housebound and are made at the doctors’ discretion. Most medical problems are better dealt with at the surgery where the doctors have access to necessary equipment.
· Appointments are made for one person only. An extra appointment should be made for more than one person.
· Many problems can be solved by advice alone; therefore patients should not always expect a prescription.
· We ask that patients treat the staff and doctors with courtesy and respect. Please bear in mind that reception staff has a very difficult job to do, juggling with limited resources and without detailed medical knowledge. They are trying to do their best for you.
· Verbal abuse or threatening behaviour will not be tolerated and may lead to being put off the practice list and/or involving the Police.
We always try to provide the best services possible, but there may be times when you feel this has not happened. If you wish to make a complaint, please contact one of our managers in the first instance. They will ensure that your problem is dealt with promptly and confidentially.
This practice maintains a list of comments, compliments and complaints and shares this regularly with the Health Board.
If your complaint is not resolved by the practice you have the option of taking the complaint to the Health Board, the Patient Advice and Support Service (PASS) (provided by Citizens Advice Scotland). If the complaint is still not resolved the patient also has the option of contacting the General Medical Council (if it is a complaint about a clinician).
If you are still not happy you can contact the Scottish Public Services Ombudsman.
· The Scottish Public Services Ombudsman
Phone: 0800 377 7330
Text message: 07900 494 372
Information for Health
How we use medical information to help everyone.
What we record
Information about you, your medical treatment, and family background may be recorded, either on paper or in computer files, as part of providing you with health services.
This information is vital to the proper operation of the NHS, and is needed to give you and others the best possible healthcare.
What you can do
Read the rest of this information in order to better understand how we use medical information about you. If you would like further information, then see the contacts at the end of the leaflet.
You have choices on how we use your personal information, but will need to contact us for the appropriate documentation.
How we use your information:
Doctors need to make notes about your diagnosis, test results; treatments including drugs, prescriptions and other information that you may provide that seem relevant to the treatment of your condition.
We need to keep this information in order to provide proper care for you (for later treatment or if you should be seen by another doctor) and to allow others to check the treatment that you have received.
Nurses and other Health professionals also need access to these records and will add their own notes as part of the overall healthcare provision.
Secretaries, receptionists and other clerical staff need access to some of your records in order to do administrative tasks, such as: booking appointments and communicating with you and other areas of the NHS.
Your doctor may also need to provide information under certain Acts of Parliament (e.g. the Communicable Diseases Act 1978 – which is necessary to prevent the outbreak of certain highly contagious diseases) to protect you and others.
The Health Service
In order to manage the NHS some restricted information concerning treatments drugs prescribed, numbers of patients seen, etc. is needed and hospitals and general practices must provide this information in returns to various central bodies.
This information has personal details such as your name and address removed wherever possible.
It is necessary from time to time to check these returns to prevent fraud as part of the NHS statutory obligations. This may result in your being contacted by a NHS Fraud Office to see if you will consent to your records being checked. Only if you do consent will the auditors be allowed to access your records.
Some medical files are needed to teach student clinicians about rare cases. Without such material, new doctors and nurses would not be properly prepared to treat you.
We help to provide national statistics to allow planning treatments, patient numbers, etc. but this uses summary information, not personal information.
Some medical research will require your direct involvement (especially if taking part in clinical trials) in which case the circumstances will be fully explained to you, and your express consent required.
If you don not consent then you will not be included in the trial.
Other researchers only require access to medical statistics and can greatly improve our understanding of health, and how to treat patients more effectively.
Generally, researchers only need information about groups of people, so that no individual information is apparent. In some cases they need individual records, but wherever we can we will provide these in an anonymised form.
Sometimes researchers need access to individual medical files. We will contact you first for your consent. Before this, the researchers must present their case before an Ethics Committee to check that their research is appropriate and worthwhile.
Rarely, it may not be practicable or possible to contact individuals for their consent, in which case the researchers must make their case before a Confidentiality Committee to show that there is enough benefit to the public at large to justify this.
Managing the data
We need to be able to move electronic information from system to system, extracting the data and modifying it for the next system.
Occasionally, tests will need to be made on the data to check that it has been transferred correctly. This will only be done under carefully controlled conditions and all employees and contractors will be under strict contractual obligations to protect your confidentiality.
The NHS is not the only government service to provide you with care and it will be necessary for us to provide other agencies with appropriate information, but only with your consent (or that of your relatives if you are too ill).
How we protect your information
The sensitivity of patient information is well understood within the NHS. All staff and contractors are trained to respect their duty of confidentiality to you, and have this written in their contracts.
We keep paper and electronic records securely to prevent unauthorised access or misuse. Wherever practicable, we remove references to personal details such as your name and address, and often restrict it further to reduce the chances of anyone identifying a record as relating to you.
You can have a say in how the NHS uses information about you and we are required by law to allow you access to your medical records. All requests to view your medical records should be made in writing. Law allows us to charge a fee to cover our administration and costs. If you want to find out more or have any concerns, please contact Mr Mitchell our Practice Manager. Further information is available on the NHS web site: http://www.doh.gov.uk/nhsexipu/confiden/
Access to records
You may request to see your records, all requests must be in writing and sent to the practice manager, the request should contain the dates of period you wish to view and must contain your date of birth and your NHS number (you can get this from the practice). A fee is payable for this access. Payment must be received before any request will be processed and this process takes 40 days from payment.
Useful Telephone Numbers
Maryhill Health Centre Main Reception 0141 531 8700
Yellow Area 0141 531 8800
Green Area 0141 531 8811
Practice Nurse 0141 531 8800
District Nurse/Health Visitor 0141 531 8748/8749
Dental Department 0141 531 8870
Physio Department 0141 531 8730
Chiropody Department 0141 531 8720
Pharmacy 0141 531 8737
Treatment Room 0141 531 8710
Eye Infirmary 0141 211 6767
Gartnavel General 0141 211 3000
Gartnavel Royal 0141 211 3600
Glasgow Royal Infirmary 0141 211 4000
Princess Royal Maternity 0141 211 5400
Southern General 0141 201 1100
Stobhill 0141 201 3000
Western Infirmary 0141 211 2000
Yorkhill Sick Children 0141 201 0000
Sandyford Initiative 0141 211 8130
Maryhill Police 0141 532 3700
Social Work 0141 287 6300
Alcoholics Anonymous 0141 221 9027
Addictions Services 0141 287 6212
Drugs Helpline 0800 77 6600
Family Planning 0141 211 8130
Samaritans 0845 7909090
Cruse Bereavement Counselling 0141 248 2199